Introduction

ISO 9001:2000 Standard specifies requirements for a Quality Management System where an organization:
a) needs to demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements, and
b) aims to enhance customer satisfaction through continual improvement.

ISO 9001:2000 is a Generic Standard which can be applied to all organizations, regardless of type, size and product provided. Eight Quality Management Principles (given below) and PDCA (Plan Do Check Act) Cycle have been taken into consideration during the development of ISO 9001:2000 International Standard:

Principle 1 : Customer Focus
Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.
Principle 2 : Leadership
Leaders establish unity of purpose and direction of the organization. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives.
Principle 3 : Involvement of people
People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
Principle 4 : Process approach
A desired result is achieved more efficiently when activities and related resources are managed as a process.
Principle 5 : System approach to management
Identifying, understanding and managing interrelated processes as a system contributes to the organization's effectiveness and efficiency in achieving its objectives.
Principle 6 : Contiual improvement
Continual improvement of the organization's overall performance should be a permanent objective of the organization.
Principle 7 : Factual approach to decision making
Effective decisions are based on the analysis of data and information.
Principle 8 : Mutually benefical supplier relationship
An organization and its suppliers are interdependent and a mutually beneficial relationship enhances the ability of both to create value.

Benefits of Implementing ISO 9001 in your organization

• Better Management Control.
• Give competitive advantage over international trade barriers.
• Helps in improving productivity and market share.
• Reduction in reworks and rejections.
• Help companies stay in compliance with concerned statutory & regulatory requirements .
• Reduction in operational cost.
• Improved supplier relationships.
• Increase in Staff Motivation and Marale.
• Reduces multiple audits by various customers.
• Helps in tremendous increase in process yields.
• Improved communication at all the levels within the organization.
• Improvements in the product by maintaining control on key processes.
• Optimum utilization of resources.

Role of QMS Certification Services
Certification of your Quality Management System, gives a message to customers that your system has been audited and assessed by an independent third party like QMS Certification Services Pvt. Ltd which assess how your organization continually improve effectiveness of its processes to enhance customer satisfaction. Auditors, experts in QMS Certification Services Pvt. Ltd. believes in continual improvement and value addition in your system by using their vast experience and expertise, which helps you in maintaining your system and in due course of time you achieve financial benefits and other benefits as highlighted above.